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The Impact of Unified Communications

Impact of Unified CommunicationsIf you look at the definition of Unified Communications on Wikipedia, you find this: “the integration of real-time communication services such as instant messaging (chat), telephony (including IP telephony), video conferencing, data sharing (including web-connected electronic whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax)”. The realm of Unified Communications has evolved from simple phone calls over IP, and are now enabling colleagues, clients and suppliers to work together in real-time, interact efficiently and effectively with each other. The aim is to increase productivity, however, what is the actual impact?

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Unified Recording enables Telemedicine

Cisco TelePresence VX Clinical Assistant

Cisco TelePresence VX Clinical Assistant in use

Telemedicine as defined by the American Telemedicine Association is “the use of medical information exchanged from one site to another”. This is done via electronic communications to improve a patient’s clinical health status. Interaction recording can form a critical part of any telemedicine initiative. Unified recording enables telemedicine.

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