• Posts tagged "verba8"
  • (Page 2)

Blog Archives

Announcing Verba 8.3

Verba 8 Gearing UpLast week we released Verba 8.3.

This release provides new functions for both our Compliance and Quality Management customers. Also, our Skype for Business / Lync users can take advantage of recording notifications and the new double proxy architecture in their multinational deployments.

Let’s take a look.


Announcing Verba 8.2

Verba 8 Gearing UpToday we are launching Verba 8.2.

With this release we are further improving the solution with new search and monitoring capabilities.

Manageability and security are key themes in version 8.2. We have created an official Verba SCOM package, added universal support for SQL connection encryption.

A unique step in our industry, we have also added a CDR import facility and CDR reconciliation, that let’s our users compare actual communication data with recordings. A great boost to transparency and trust.


Introducing Verba 8

Welcome to Verba 8

Verba 8 – Where It All Comes Together

Today we are announcing Verba 8, the greatest advance in the 13 year history of our platform.

Verba 8 is where all your collaboration compliance and quality management needs come together in a single, unified platform:

  • Cisco and Lync collaboration recording (IM, voice, video and screen)
  • Collaboration Compliance solution for your legal team
  • Quality Management for your quality management and contact center team
  • Speech Analytics with phonetic search and automatic labeling

Get things done much faster with Verba 8.


Lync recording redundancy in Verba 8

Verba 8 Gearing Up

A new high availability model has been implemented in Verba 8. You are able to separate media collection from actual recording, so you can build a two layer, scalable and redundant recording system. It is a perfect Microsoft Lync recording redundancy solution, however it also provides improved HA capabilities for all our standard passive and SIP recording solutions. Here is a high level view of the new solution.

This post is part of our Gearing up for Verba 8 series.


Add recording features to your Cisco Jabber client

Verba 8 Gearing UpThe new small form factor variant (mobile optimized) of the web interface in Verba 8 can be embedded into a custom tab in the Cisco Jabber desktop clients, where it provides additional Jabber specific recording functionality right where you work.

This post is part of our Gearing up for Verba 8 series.


Listen to your customers with Automatic Labeling

Verba 8 Gearing UpIn Verba 8 we are adding a new automatic labeling function, that helps your teams to get significantly more business information from your recordings. You can start listening to what your customers are saying. In May, we unveiled our Speech Search solution using phonetic technology. Now we are introducing the next iteration of the technology, that allows automated categorization of recorded conversations based on labeling rules.

This post is part of our Gearing up for Verba 8 series.


Mobile web interface in Verba 8

Verba 8 Gearing UpIn Verba 8, we are adding a mobile optimized web interface, that let’s you search and replay recorded conversations and control on-demand recording from your smartphone. The new interface not only supports browsers on Android, iPhone and Windows Phone, but due to its new form factor and special integration features – it can also be embedded into the Cisco Jabber and Lync desktop clients, where it can provide recording functionality right where you work.

This post is part of our Gearing up for Verba 8 series.