• Posts tagged "integration"

Blog Archives

Announcing Verba 8.8

Verba 8 Gearing UpThis version includes almost 100 improvements and fixes (98 actually) since our 8.7 release in June. Our team has been very busy this summer, delivering a couple of major and long-requested features.

We are adding new recording modalities, improvements for legal compliance teams and a subsystem to ensure and constantly validate the stored media in your repository.

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The missing Lync of Conference Recording

Microsoft Lync 2013

One of the world’s largest asset management companies is using a Lync recording solution from Verba to record conference calls. When the company moved to Microsoft Lync, it sought  a centralized conference recording solution that would fit into its business processes… enter Verba.

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Salesforce Integration for Verba

Verba Salesforce Integration

Our customers who use both Salesforce and Verba have told us that it is quite cumbersome to find call recordings related to the sales activity documented in their Salesforce Sales Cloud. In the first version of our Salesforce integration we are tackling this problem head on.

Today, we are announcing the Verba integration with Salesforce. Using this integration your Salesforce Sales Cloud users are able access call recordings in Verba directly from their Salesforce interface with just one click.

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PCI-DSS…so much easier with Auto-Pause

PCI-DSS-logo

Compliance with PCI-DSS regulations just got a whole lot easier using the Verba Recording System. A newly- released feature extends our automatic PCI-DSS pause and resume to web applications. Using  auto-pause,  the Verba system can automatically pause both audio and screen recordings when PCI-DSS sensitive information is present on an agent’s screen.

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Unified call recording and call accounting from ISI

ISI Telemanagement SolutionsA solution to your call recording and accounting needs has arrived – all under one umbrella! Unified call recording and call accounting from our US partner ISI Telemanagement Solutions present a solution that integrates Call reporting with Call & Video recording. An advanced telemanagement system, all in one place, providing all the options you ever wanted.

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Microsoft Dynamics CRM integration

dynamics_crmOur US partner, ISI Telemanagement Solutions, Inc., has just released a new Microsoft Dynamics CRM integration for your Verba recording solution, called Infortel CRM Infuze.

Now your Microsoft Dynamics CRM software gets the full record of communications, giving a more complete view of all customer related activities.

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Verba Call Recording verified Cisco Compatible

Cisco CompatibleVerba Recording System now fully supports Cisco Unified Communications Manager 8.0 and 8.5, it is officially Cisco Compatible. Our team just came back from the tekVizion test lab in Texas and Verba have passed the official Cisco Interoperability Verification Test (IVT). This latest certification is the 4th compatibility certification we have achieved with Cisco Systems, across almost eight years of working with Cisco technology, following every new UCM version, new phone, gateway and firmware upgrade.
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