Prior to the start of Cisco Live 2014, Milan, a new initiative, the Cisco Developer Network (CDN) Business Partner’s Forum Day was launched. The event took place with CDN partners, numerous channel partners, and Cisco EMEA field and Executives, with sessions throughout the day and a partner appreciation networking event in the evening. The CDN included the participation of Cisco business leaders and channel partners from Eric Law, Director Strategy, Planning & Programs, Paolo Campoli, Director for Sales & Business Development to George Gary, Product Manager of Cisco Unified Communications (CUCM), Senior Product Marketing Manager, John Vickroy.
What was the purpose of this event?
This dedicated CDN and pre-event business day provided an opportunity for CDN partners like Verba to meet and interact directly with Cisco field leaders and Cisco channel partners in the region. In addition to learning about the latest enhancements to support Partner development needs and major activities to accelerate company marketing goals.
There was a follow-up of virtual and in-person meetings that focused on EMEAR sales and business activities, and intended for CDN Partners business leaders to understand current needs, plans and opportunities for sales cooperation.
What types of sessions were covered?
A wide variety of business and technical sessions were covered. Greg Kovats, Director of Development and Peter Krasznai, Lead Developer of Recording Solutions attended various technical sessions throughout the day. George Gary, Product Manager of Cisco Unified Communication Manager (CUCM) presented new features of CUCM 10.0, 10.5 and 11.0. CUCM 10.1 was released last month – Verba has been testing this product with this version since last year (beta and final release). CUCM 10.5 is due to be released in July 2014.
Senior Product Marketing Manager, John Vickroy examined how ASR and ISR G2 routers call controlling, monitoring and recording API/developer API/integration interfaces evolved. He presented numerous case studies related to call control and monitoring features.
It emerged there are movements towards network-based recording. New versions of CUCM are moving in this direction, with numerous ways in which to record calls and unify them. Since CUCM 10.0 ASR and ISR-G2 voice gateways are integrated into CUCM’s recorder interface, this enables transparent recording of calls either from a phone’s built -in bridge or from gateways according to CUCM’s intelligent section. Involving gateways enables recording unified mobility – single number reach calls, calls forwarded to PSTN or any other PTSN to PSTN calls. Recording these scenarios was not possible previously.
One of the most interesting features is video recording via recorded call forking technology which will be available with CUCM. The goal is one single API for every call recording scenario, how and where to record calls. If a phone has a built-in bridge capability, the call recording capability will instruct CUCM to record that device. If this fails, the call can be recorded via a gateway.
Rick Tywoniak, Senior Manager, Partner Programs at Cisco Systems introduced Cisco DevNet, Cisco’s new developer community which covered API information, tools, support and subject matter leadership. This session focused on the new Portal and the resources available (API, Documentation, Sandbox and Support) to integrate, build and customize a company’s in house applications on Cisco Technologies.
Greg feels “Cisco has completely rethought the way in which they work with Developer Partners. More resources have been dedicated to supporting Developers via DevNet. Our interaction experience with Cisco has also greatly improved. As Verba is a CDN Partner, we greatly appreciate Cisco’s increasing engagement towards solution developers.”