• Archive by category "Trends and thoughts"
  • (Page 6)

Blog Archives

Four major trends in Call Recording

Cisco Connect DubaiIn the last three weeks, we had the opportunity to talk to many of our call recording partners and customers at trade-shows in the US, in Europe and in the Middle East. Although there are regional differences, from New York to Dubai, there are common trends that no one in our industry can ignore. Back from travelling, we sat down and brainstormed.


Recording all calls likely to become standard within a decade

Call recording for business useIf you’re in the market for a new phone system, you owe it to your business to choose a unified communications solution. Unified communications opens up a world of possibilities — with collaboration, video, presence, unified messaging, and many other features, you can improve productivity and expand the user experience. Call recording is one of the new applications you might consider.