• Archive by category "Trends and thoughts"
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Blog Archives

Help close the global digital divide

ComputerAidThe lack of IT infrastructure is a serious obstacle to growth and development in many societies. This technological gap between developing and developed countries forms the global digital divide. Computer Aid International is a charity with the mission to help bridge the gap and close this divide by improving access to IT for all.

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Cloud archiving with Smarsh

smarsh-logo-v3-300x137Our customers in regulated industries (e.g. financial institutions) are recording hundreds and thousands of conversations (IM, phone calls, video calls, etc.). Archiving information for long-term retention and e-discovery is vital, and Smarsh, our integration partner can help you with that.

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2015 Cisco Americas Customer Collaboration Sales Summit

Cisco logoRecently, the ‘biggest contact center event of the year’, the Cisco Americas Customer Collaboration Sales Summit gathered together nearly 700 contact center sales professionals and experts in New Orleans, Louisiana for two days of sharing, networking and learning. Verba were sponsors at this year’s event. (more…)

Introducing…Your Peace of Mind

Verba CDR Reconciliation ZenIs your recording solution working? What happens if it’s not? How do you know?

When the recording takes place in a client’s environment, it is critical that no recordings are lost. This is crucial for regulatory reasons. Traditionally, especially within the financial services industry, call recordings were manually checked by staff to see if they appeared on the system. You can imagine how difficult it is to tell if all calls have been recorded or not.

Let us introduce one of the main new features of your Verba solution… your peace of mind.

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UC Expo 2015

UC Expo 2015, Europe’s largest Unified Communications and Collaboration event in Europe took place at Kensington Olympia last week. The two day event was a great opportunity for many specialist suppliers to showcase their different solutions for communication and collaboration requirements with over 5000 ICT professionals in attendance.

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CCW 2015

banner_ccw_2015_234x68Call Center World 2015 (CCW), the leading event of Contact Center Business in Europe will be taking place in Berlin next week. More than 250 exhibitors from 15 different countries worldwide will congregate at the Estrel Convention Center. Verba will be teaming up with one our partners, Geomant to showcase the Verba Recording System at this premier event.

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How Verba support our customers

Two wooden mannequins pushing puzzle pieces togetherWhen a customer deploys the Verba Recording System, the team are always on hand to offer a reliable and efficient service to ensure a swift resolution of any maintenance issues and develop the system to provide the best solution to different companies.

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