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This release includes brand new functions such as Communication Policies, Content Filtering, and Shared Servers. There are also several additions to expand the functionality of Verba’s current feature set, like new integration options for Compliance Stores.
Organizations in regulated industries record hundreds and thousands of conversations (IM, phone calls, video calls, etc.) and such interactions have to be stored, archived and produced (when requested). Verba has developed an ideal solution.
Let’s take a look. (more…)
Is your recording solution working? What happens if it’s not? How do you know?
When the recording takes place in a client’s environment, it is critical that no recordings are lost. This is crucial for regulatory reasons. Traditionally, especially within the financial services industry, call recordings were manually checked by staff to see if they appeared on the system. You can imagine how difficult it is to tell if all calls have been recorded or not.
Let us introduce one of the main new features of your Verba solution… your peace of mind.
Verba works with hundreds of partners, resellers and distributors across the world to provide a versatile call recording solution for end users. Let’s take a look at just one of these many successful partner relationships…
…in 2011, EUS Networks became a Verba partner. The company specializes in telephony integration in the United States, which supply different elements of telephony components and provide an integrated solution for thousands of customers.
For regulated organisations, instant message archiving, phone and video call recording are essential requirements for compliance reasons. Recorded calls need to be stored, archived and produced efficiently. Archiving the recorded information into trusted compliance stores is a perfect solution.
In Verba 8.0 we have added the fundamental building blocks for future compliance store integrations. Since 8.0, we have released integration with Actiance Vantage, NetApp SnapLock and EMC Isilon SmartLock.
Currently, we are finalizing integrations with IBM Tivoli Storage Manager, Smarsh, EMC Centera and working on our first cloud storage integrations (Azure Storage and Amazon S3).
This blog post was fairly easy to write.
The Verba solution has a very flexible access control solution. Initially we decided to provide an overview, but then we realized, the best way is to just show you one single screenshot: our role configuration page. Users, Groups, Roles and our Sharing system let’s you solve complex access control scenarios.