Is your recording solution working? What happens if it’s not? How do you know?
When the recording takes place in a client’s environment, it is critical that no recordings are lost. This is crucial for regulatory reasons. Traditionally, especially within the financial services industry, call recordings were manually checked by staff to see if they appeared on the system. You can imagine how difficult it is to tell if all calls have been recorded or not.
Let us introduce one of the main new features of your Verba solution… your peace of mind.