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Verba & Luware Integration

Luware AGVerba work effectively with partners to enhance the collaboration recording experience for Lync. Verba teamed up with Luware to provide customers who were dissatisfied with their existing systems with a Lync and Luware Contact Center option.

The Verba 8.1 release provides additional Contact Center integration with Luware. Luware provide customer – specific service platforms specializing in collaborative interaction with clients using Microsoft Unified Communications technologies.

Luware is a multimodal Lync based Contact Center solution based on Microsft Lync. (Luware LUCS Lync Contact Center).


Skype for Business Summit

skypeforbusiness-200x200Microsoft hosted the Skype for Business Summit in New York last week. Skype for Business is an exciting product from Microsoft which unites the Skype  experience with the enterprise security, compliance and control from Lync.

Key partners gathered together to present their solutions to over 200 attendees from a variety of verticals including Finance, Insurance, Communications, Retail, Healthcare and Media/Communications.


Verba and Actiance means Compliance

Verba integration with Actiance VantageFor many organizations compliance and security risks are a major factor, that need to be carefully managed. Verba and Actiance have teamed up to deliver an effective integrated solution for Skype for Business compliance.

Our technology partner, Actiance says Vantage “is designed to meet your organisation’s security, management, compliance requirements for real – time communications and supports all major government and industry regulated sectors. It provides granular content filtering and archiving of all conversations, ensuring an audit trail for compliance purposes.”


Case Study – Securitas Direct

Verba assist organizations across a wide range of different verticals from finance and education to healthcare and government.  There are many respected organizations that trust Verba to deliver a flexible, scalable, user-friendly solution that can meet their call recording requirements. This week, let’s take a look at Securitas Direct, a global security company which deployed the Verba Recording System.

Securitas is a global knowledge leader in security, with a broad range of services covering specialized guarding, technology solutions, consulting and investigations, they customize offerings that are suited to the individual customer’s needs, in order to deliver effective security solutions. There are more than 300,000 employees in 52 countries with one and half million customers worldwide.


SCOM management pack for Verba

Microsoft SCOM logoYour operation teams monitor the health and performance of your Verba platform. While the Verba platform has a built-in System Monitor Service, that monitors health, alerts and reacts to problems, if you are using Microsoft System Center Operations Manager (SCOM) we have just made your life it easier.

In Verba 8.2 we are also shipping a SCOM Management Pack for Verba.


Why product documentation should be freely available on the web

VB-1004_LogotypeEach and every one of us are learn about different things throughout our lives. From the moment we are born, we are constantly learning and acquiring knowledge. There are different methods in which we acquire knowledge: via the internet, books and publications and through conversations too.

At Verba we certainly believe ‘knowledge is power’ and have a useful online resource, the Verba Knowledge Base, where we openly share information.


Capture the Moment

photoThe other week, I was sitting in the park and right before me I saw two gentlemen sitting on the grass playing a game of chess.  It was quite intriguing to watch –  they appeared deep in thought whilst plotting their next moves.  Chess is a game of contemplation, tactical moves and challenges after all!   So much so, that I took photo of them playing chess…I captured the moment!  Life is about capturing moments, because once something happens, it doesn’t last forever and is gone.

The Verba Recording System has an optional feature, screen capture.