Verba work effectively with partners to enhance the collaboration recording experience for Lync. Verba teamed up with Luware to provide customers who were dissatisfied with their existing systems with a Lync and Luware Contact Center option.
The Verba 8.1 release provides additional Contact Center integration with Luware. Luware provide customer – specific service platforms specializing in collaborative interaction with clients using Microsoft Unified Communications technologies.
Luware is a multimodal Lync based Contact Center solution based on Microsft Lync. (Luware LUCS Lync Contact Center).