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Blog Archives

Revisiting Cisco Gateway Recording

Cisco logoIn Verba 8, we are also advancing our Cisco gateway recording support. Since it was introduced in Verba 7.0. a high level of performance and stability improvements have followed; above all, we have gained live operational experience in the last 18 months. A quick overview is due.

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Introducing Verba 8

Welcome to Verba 8

Verba 8 – Where It All Comes Together

Today we are announcing Verba 8, the greatest advance in the 13 year history of our platform.

Verba 8 is where all your collaboration compliance and quality management needs come together in a single, unified platform:

  • Cisco and Lync collaboration recording (IM, voice, video and screen)
  • Collaboration Compliance solution for your legal team
  • Quality Management for your quality management and contact center team
  • Speech Analytics with phonetic search and automatic labeling

Get things done much faster with Verba 8.

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Add recording features to your Cisco Jabber client

Verba 8 Gearing UpThe new small form factor variant (mobile optimized) of the web interface in Verba 8 can be embedded into a custom tab in the Cisco Jabber desktop clients, where it provides additional Jabber specific recording functionality right where you work.

This post is part of our Gearing up for Verba 8 series.

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Cisco 2014 EMEAR and UK&I Customer Collaboration Sales Summit

Team VerbaLast week over 400 contact center sales professionals and experts gathered in the grand setting of Central Hall, Westminster, London to learn, connect, innovate and be inspired at the Cisco 2014 EMEAR and UK&I Customer Collaboration Sales Summit.

The summit was for Collaboration partners and Cisco sales seeking to sell Cisco Customer Collaboration solutions, including UC partners, technology providers and Cisco contact center and collaboration sales.

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Mobile web interface in Verba 8

Verba 8 Gearing UpIn Verba 8, we are adding a mobile optimized web interface, that let’s you search and replay recorded conversations and control on-demand recording from your smartphone. The new interface not only supports browsers on Android, iPhone and Windows Phone, but due to its new form factor and special integration features – it can also be embedded into the Cisco Jabber and Lync desktop clients, where it can provide recording functionality right where you work.

This post is part of our Gearing up for Verba 8 series.

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2014 Cisco Americas Customer Collaboration Sales Summit

Team at Cisco CThis year’s Cisco Americas Customer Collaboration Sales Summit brought together more than 600 attendees from key technology partners, channel and delivery partners, and Cisco at the Sheraton Dallas Hotel, Texas.  Verba were sponsors at the ‘contact center event of the year.’ The Sales Summit consisted of Enterprise Track Sessions, which covered a variety of topical subjects: Connected Analytics for Contact Center, Discovering Sales Opportunities with Cisco MediaSense and SolutionsPlus Partners and Competitive Selling for Cisco Unified Contact Center Express.

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Gearing up for Verba 8

Verba 8

On 3 November we are launching Verba 8, the greatest step forward in the history of Verba.

Stay tuned! Throughout October, we will post more details as part of our Gearing up for Verba 8 series.