Last week at Cisco Live in San Francisco, Verba Technologies, alongside launch partners Telekenex and ISI Telemanagement Solutions announced the new Verba Speech Analytics solution: an integrated part of the Verba Collaboration Recording platform that provides Unified Communications compliance recording and quality management.
Telekenex is a telecom carrier headquartered in San Francisco, California, that provides traditional Telecom Services, Hosted Telecom Services, SIP Trunking, Data Connections and Hosted Security Services. Telekenex manages over hundred thousand premium business endpoints. With a majority of customers in California, their customer base spans the continental US through a nationwide network. Since 2007 they have provided call recording services supplied by Verba. In 2014, alongside call recording, Telekenex wanted to start offering a cloud-based speech analytics solution to their customers.