• Archive by category "Case Studies"
  • (Page 2)

Blog Archives

Case Study – Banco Do Brasil

Banco Do Brasil logo - croppedThe Verba Recording System is a solution that is scalable for small to global organizations. Within the financial industry, Verba assists organizations to stay compliant.  Banco Do Brasil, one of the largest financial institutions in Latin America required an effective collaboration recording solution.  (more…)

Case Study – Freebridge

Verba Technologies have a wide spectrum of customers across a range of different verticals – the nature of requests from these organizations can vary greatly. Verba always accommodates these specific requirements and provide bespoke solution to our customers.

(more…)

Telekenex & Verba Speech Analytics – a perfect match

TelekenexLast week at Cisco Live in San Francisco, Verba Technologies, alongside launch partners Telekenex and ISI Telemanagement Solutions announced the new Verba Speech Analytics solution: an integrated part of the Verba Collaboration Recording platform that provides Unified Communications compliance recording and quality management.

Telekenex is a telecom carrier headquartered in San Francisco, California, that provides traditional Telecom Services, Hosted Telecom Services, SIP Trunking, Data Connections and Hosted Security Services.  Telekenex manages over hundred thousand premium  business endpoints.  With a majority of customers in California, their customer base spans the continental US through a nationwide network. Since 2007 they have provided call recording services supplied by Verba.  In 2014,  alongside call recording, Telekenex wanted to start offering a cloud-based speech analytics solution to their customers.

(more…)

Focusing on the right calls with Verba Speech Analytics

Call Center Supervisor Silent MonitoringIn February this year, as part of our regular quality assurance we have started to apply the integrated Verba Speech Analytics solution to the contact center of one of our long time customers in the Caribbean.

Customer service is one of their key differentiators, so they were happy to work with us fine-tune and perfect our solution. They run highly focused and cost-effective contact center services on behalf of their North American customers. Speech analytics, and specifically Speech Search turns out to be a powerful tool for their contact center supervisors.

(more…)

Case Study – Mellon Group

Mellon Group of Companies (1)There are different types of organizations that are required by law to record their phone interactions in order to remain compliant. When these interactions take place there is always an element of risk involved. For instance, a dispute may occur between a contact center agent and customer – it is during these occasions when call recording becomes an essential feature.

The Verba Recording System ensures organizations stay compliant and meet the relevant legislative requirements.  The Mellon Group sought a suitable call recording system and Verba’s solution was ideal.

(more…)

Case Study – Sparinvest

Sparinvest_logoThe Verba Recording System is a recording solution, scalable for small to global organizations. Within the financial industry it is essential for institutions to audit calls and protect calls. Verba assists financial organizations to stay compliant.

(more…)

Case Study – Benton Public Utility District

LOGO Benton PUD Color JPEGThe Verba Recording System is a user-friendly, scalable solution which is deployed across an array of verticals: finance, healthcare, government to education. Many businesses, large and small, have utilized our solution and continue to ‘add value’ to their organizations – Benton PUD demonstrates this very well.

(more…)