We have added support for new public mobile networks around the globe. At the same time, we continue to extend our external compliance archive capabilities with connectors for cloud archives. This version includes more than 70 improvements and fixes since our 8.4 release back in July.
Both our Cisco and Skype for Business collaboration recording support has become more robust, and we have revamped our online knowledge base.
Key new features in 8.5
Support for new public mobile networks
We are significantly enhancing our recording support for public mobile networks:
- Truphone – business subscription provider established in UK, US, Hong Kong, Australia and expanding to Germany, the Netherlands and Spain
- Singtel – for customers in Singapore
With these integrations, our customers can bring their mobile call recordings home into their IT infrastructure.
We are currently providing mobile phone recording services in Finland in cooperation with Elisa.
Cloud archive integrations
We have added two features to support your cloud archiving strategy:
- A new Amazon S3 storage target allows storing your conversation recordings in your own Amazon cloud account.
- To support email-based cloud compliance archives, like Global Relay and HP Digital Safe, we have added a generic SMTP storage target. Flexible configuration options allow you to define how you present recordings in your cloud archive. Recorded media is either stored as an email attachment or is presented as a web link (URL) that refers to your Verba platform for playback.
Support for Lync/SfB Panoramic Video conferences
Now, with Verba, you can play panoramic video conferences conducted on your Microsoft RoundTable, Polycom or other panoramic Lync/SfB conference devices.
Improved Lync/SfB Announcement Service
Our recording announcement service is now able to play announcements for PSTN outbound, plus both inbound and outbound federated calls.
Updated online knowledge base and context sensitive help
This summer, we revamped our online knowledge base at kb.verba.com. It welcomes you with a more streamlined design, and it also shows you documentation of previous Verba versions (see Earlier Releases). The web-based user interface in 8.5 includes help icons pointing to this updated knowledge base.
For an extensive list of improvements and fixes, read the 8.5 release notes.